Terms of Service
Effective Date: September 29, 2026
1. About HoldenHR
HoldenHR provides human resources guidance, documentation, tools, resources and HR support services to businesses. HoldenHR does not provide legal advice or legal representation.
2. Scope of Services
HoldenHR may provide HR guidance, templates, customized HR documents, policies, compensation benchmarking, recruitment support, performance management support, employee relations documentation, onboarding and offboarding support, and other HR-related services described on the HoldenHR website.
HoldenHR does not perform an employer's underlying legal, statutory or regulatory obligations on the employer's behalf. The client remains responsible for required filings, registrations, notices, training, submissions, investigations, decisions and other employer obligations.
Where legal interpretation or legal advice is required, HoldenHR may recommend that the client consult qualified employment-law counsel.
3. Client Responsibility
Clients are responsible for providing accurate and complete information. Clients remain responsible for all employment decisions and for reviewing and approving any documents, recommendations or materials before using them.
4. Individual Services
Individual HR services are purchased separately at the prices shown at checkout. Payment is due at the time of purchase.
Work begins after payment and receipt of the information reasonably required to complete the request.
Payments for work already started or completed are generally non-refundable, except where required by law. If HoldenHR cannot provide a purchased service, an appropriate refund or credit will be provided.
5. Subscription Plans
HoldenHR offers recurring monthly subscription plans including HR Advisor, HR Support and HR Partner.
Subscription fees are charged monthly in advance.
Each new subscription includes an initial three-month commitment. If a cancellation request is submitted during the initial three-month commitment, the subscription will remain active through the end of that commitment and scheduled billing will continue through the committed period.
After the initial three-month commitment, the subscription continues month-to-month until cancelled. Cancellation after the initial commitment takes effect at the end of the current paid billing period.
6. Subscription Allowances
Standard HR Service allowances reset each month and do not roll over.
HR Project allowances reset according to the applicable subscription plan and do not roll over.
Unlimited Ask HR guidance means clients may submit HR questions without using a monthly service allowance. If a request requires a customized document, deliverable or other eligible service, HoldenHR will advise the client before applying a Standard HR Service.
7. Additional Services and Discounts
Services beyond the client's included subscription allowances may be purchased separately. Applicable subscriber discounts will be applied only to eligible services.
8. Meetings and Communication
HoldenHR subscriptions are designed primarily for asynchronous service through the HoldenHR client portal and email. Phone, video and other live meetings are not included unless specifically purchased or agreed to separately.
HoldenHR's normal business hours are Monday to Friday, 8:00 AM to 5:00 PM Eastern Time. Requests received after 3:00 PM Eastern Time may be treated as received on the next business day.
9. Payment and Failed Payments
Clients authorize recurring subscription charges to the payment method provided at checkout. If a payment fails, HoldenHR may suspend access to subscription services until the account is brought current.
10. Taxes
Prices displayed by HoldenHR exclude applicable taxes unless expressly stated otherwise. Applicable sales taxes may be added at checkout where required.
11. Confidentiality
HoldenHR will use reasonable care when handling confidential business and employee information provided by clients. Clients should provide only information reasonably necessary for the requested HR service.
12. Intellectual Property and Client Use
Customized deliverables prepared specifically for a client may be used internally by that client for its business purposes. HoldenHR retains ownership of its underlying methodologies, templates, frameworks, processes and general materials.
13. No Guarantee of Outcomes
HoldenHR provides HR guidance and support based on the information supplied by the client. HoldenHR does not guarantee a particular employment, business, regulatory or legal outcome.
14. Changes to Services or Terms
HoldenHR may update its services, pricing and these Terms from time to time. Changes to subscription pricing will not take effect during an existing paid billing period and will be communicated before becoming applicable.
15. Contact
Questions regarding these Terms may be sent to:
hello@holdenhr.ca
Ontario, Canada
These Terms should be read together with the HoldenHR Privacy Policy.